Returns

We truly believe we make the best magnet-powered levitation devices the world, and to back that up we want to offer you an ironclad risk-free 30 day guarantee. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not pay for shipping of items returned due to customer change of mind, nor do we refund the original shipping costs. 

We have 24/7 email support. Please contact us at info@grvvty.com if you need assistance.

Refunds on Returned products

Once you have shipped your return item to our warehouse, inform us via email so we keep track of the return. Once we can confirm that it has been received and inspected, we will notify you. We will also inform you regarding approval or rejection of your refund. If you are approved, then your refund will be processed and applied to your credit card or original method of payment. Please allow up to a week for the refund to appear. 

Exchanges and Defective Products

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@grvvty.com.

To exchange a defective product, you need to contact us on info@grvvty.com for troubleshooting. Please provide proof of purchase for the item to speed up the process. Note that we have a 90 day warranty in the US and all non-EU territories. After 90 days, we can still issue replacement parts at a cost. 

If we accept to exchange or repair the product, we will provide you with an authorized return label. 

Depending on where you live, the time it takes for your exchanged or repaired product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of the returned item.

Lost or Stolen Packages

GRVVTY is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, GRVVTY will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.